Help! Photos missing, files still there.

  • Thread starter Thread starter Lane Hickenbottom
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Lane Hickenbottom

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Starting yesterday when I load LR it does not display any images. In place of the images (in grid mode) you can see the grid, but no photos. As you mouse over the grid, various squares light up or disappear (without pressing any buttons). I can see the different star ratings I gave each photo in their respective squares on the grid, and I can see any color flagging I gave the photos. As I switch through the modules (develop/slideshow/web/etc) still no images.

I'm running XP Pro 64.

Here is a screen capture of the problem:
LRproblem.jpg


Please ignore the fact that there is a red folder....I know how to fix that and will as soon as I can see the images. This problem is in all the folders and in all of the modules.

I've tried starting a new catalog and downloading new images into it to see if the catalog is corrupt. Same result.

I've uninstalled many times and reinstalled, even tried installing to a new folder. Same result. However each time I uninstall and reinstall my catalogs are automatically found in the new install and I don't have to register with my SN. So apparently I'm not successful in completely wiping LR from the system on my uninstall. I've also tried manually deleting the preferences file and the presets folder.

It seems like I'm not getting a very complete uninstall. Every time I reinstall, LR already has my registration information and knows where my catalog is (which is on another drive). I don't know how to manually do a more thorough uninstall, but I'm open to instruction.

Any insights? Thanks for the help!
 
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Lane, I've just had a blinding flash of the obvious. I didn't spot earlier that one of your folders is red. Could it be that the previews haven't been built and now it can't find the files?

Other thought - I think the last time I saw this kind of scenario was people upgrading to 1.1 or 1.2 with some photographs offline (external drives turned off). I don't suppose you've upgraded anything in the last few days, have you?

Oh, and welcome to Lightroom Forums!
 
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Re: red folder: that shouldn't be the problem I don't think. I've tried starting new catalogs and importing to those. Same issue.

Now in regards to updates: YES!!!! It's a new computer so everything has been updated recently. Including: Installing Photoshop 7.' followed by a PS CS3 upgrade (which surprisingly left 7.' on my machine????)

Right now I'm deleting any file or folder from my system that includes 'lightroom', will restart and reinstall.

Fingers crossed........
 
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Lane Hickenbottom said:
Now in regards to updates: YES!!!! It's a new computer so everything has been updated recently.
Click to expand...
So are you saying you installed 1.' and then upgraded to 1.2, or did you just go straight to 1.2?


Installing Photoshop 7.' followed by a PS CS3 upgrade (which surprisingly left 7.' on my machine????)
Click to expand...

For next time, you know you don't have to install PS 7.' before installing the upgrade - it'll just ask you to prove you own the earlier version by inserting the disc.
 
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Lane, the red folder is a problem as such as it means LR can not find the folder hence it won't show what's in it.
My guess is that you may have moved the folder when you were loading it on your new computer and created a different structure. I come to this conclusion from looking at the metadata on the right panel which shows the image you have "selected" is in a folder that is further up the "tree" in the left panel.
Have you synchonised the folder?
Have you control clicked the folder to show where it is in the finder?
 
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Victoria Bampton said:
So are you saying you installed 1.' and then upgraded to 1.2, or did you just go straight to 1.2?
Click to expand...

Hmmmmm.....actually I looked into the archives of my Gmail, found the email for when I originally purchased Lightroom directly from Adobe, clicked the link and downloaded it again. It was 1.' back when I purchased it. I wonder if the download is still 1.'? Surely it's 1.2? I'll check that out.




Victoria Bampton said:
For next time, you know you don't have to install PS 7.' before installing the upgrade - it'll just ask you to prove you own the earlier version by inserting the disc.
Click to expand...

Really!?! Cool!:mrgreen:
 
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Kiwigeoff said:
Lane, the red folder is a problem as such as it means LR can not find the folder hence it won't show what's in it.
My guess is that you may have moved the folder when you were loading it on your new computer and created a different structure. I come to this conclusion from looking at the metadata on the right panel which shows the image you have "selected" is in a folder that is further up the "tree" in the left panel.
Have you synchonised the folder?
Have you control clicked the folder to show where it is in the finder?
Click to expand...

Okay, I'll try to resolve the red folder and see what happens. Thanks for the help. I'll post an update shortly.
 
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I'm wondering what happens if Lane was to highlight any of the other folders, rather than Previous Import which is highlighted in the screen capture.


Ray
 
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Ray! Welcome! Come to join the fun, eh? :D
 
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Lane Hickenbottom said:
Hmmmmm.....actually I looked into the archives of my Gmail, found the email for when I originally purchased Lightroom directly from Adobe, clicked the link and downloaded it again. It was 1.' back when I purchased it. I wonder if the download is still 1.'? Surely it's 1.2? I'll check that out.






Really!?! Cool!:mrgreen:
Click to expand...

You have 1.2 installed, it shows in your identity plate in the top left corner.
 
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Ray, Geoff, Victoria,

Thank you all so much for your efforts. This is SSSSOOOOOOO frustrating. Even more so because I love LR so much.

Okay....my last move was to take care of the red folder issue, uninstall LR, delete the preferences file, restart machine, install LR, open LR, this is what I have:

LRproblem2.jpg


Again thanks for your help. I hope you don't give up on me :(.
 
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We don't give up easily Lane!!!

Ok, what happens if you now start a new catalog? And import a few pictures, for good measure.
 
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Lane, why are you doing all the deinstall, reinstalls? This seems only to add to your woes. I think you need to resolve the catalog issue first so that the files are linked.
 
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Maybe I'm making the wrong assumption that LR as a program has a problem since new catalogs have the same problem. I have resolved the issue of the files being linked. (I think) No red folders.

Kiwigeoff;164' said:
Lane, why are you doing all the deinstall, reinstalls? This seems only to add to your woes. I think you need to resolve the catalog issue first so that the files are linked.
Click to expand...
 
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Lane Hickenbottom said:
Maybe I'm making the wrong assumption that LR as a program has a problem since new catalogs have the same problem. I have resolved the issue of the files being linked. (I think) No red folders.
Click to expand...
How did you do that? and did you synchronise the folder?
 
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Mark Sirota said:
Your screen shot of the Develop module may rule this out, but this seems like the previews are unavailable. What happens if you render standard or 1:1 previews?
Click to expand...

Worth a try! I selected a folder, discarded the 1:1 previews then rendered new 1:1 previews. No such luck.

Here's another piece of info: If I right click on an image to edit in PS CS3, it opens right up with no problems in PS.
 
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Ok, here's a really bizarre thought. What if you uninstall 1.2, and try reinstalling 1.'? New catalog, as things changed in 1.1. It's got to be worth a shot at this point.
 
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I have to go and shoot some pictures. I'm backing up my catalogs onto another drive. I'm going to then delete them from my machine and try to start a new catalog once all my current catalogs are wiped. I'll post my progress later tonight.

Again, thanks for all the help guys.

:oops:
 
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Has nobody noticed that the #2 cell in Grid View is upside down? Doesn't that imply a memory issue?
 
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