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Greyed out folders showing 0 photos

Nadine

New Member
Joined
Sep 10, 2019
Messages
17
Lightroom Version
Classic
Operating System
Windows 8
Hello again, after spending hours trying to solve this problem, here my question: Some folders on the left panel are greyed out and the picture count is 0. There is no "?" or "!" though, so that I could just find them like a missing file. The actual file on the hard drive is there. Missing Photos in the Catalogue section shows about 4000 photos but they all don't have a "?" or "!" (If they had I would know what to do:-/) Any ideas what to do? Cheers!!! Nadine xx
 
Joined
Nov 5, 2017
Messages
396
Location
UK
Lightroom Experience
Power User
Lightroom Version
Classic
Hi Nadine

Grayed out and zero count on a folder usually means there have been photos in Lightroom and in the folder but there aren't now. Are there photos in those folders shown in Explorer and have they been in LR?

Another cause of gray folders is if the drive with the folder on is off-line (I'm assuming that's not the case here but mention as a cause anyway)
 
Joined
May 12, 2011
Messages
3,082
Location
Canada
Lightroom Experience
Advanced
Lightroom Version
Also, the Missing Photos special collection doesn't necessarily reflect the current situation. It only updates when you issue the Library->Find missing photos menu command. Try doing that and see what photos are still missing (if any).
 

Nadine

New Member
Joined
Sep 10, 2019
Messages
17
Hi Nadine

Grayed out and zero count on a folder usually means there have been photos in Lightroom and in the folder but there aren't now. Are there photos in those folders shown in Explorer and have they been in LR?

Another cause of gray folders is if the drive with the folder on is off-line (I'm assuming that's not the case here but mention as a cause anyway)
Yes, the "real" folders on my hard drive still contain all the images. I 've had a problem at some point with the letter of the hard drive - I dont know why but it had switched to a different letter- however, I have fixed this issue and have changed the letter back to how it was. Shall I just delete all of the greyed out folders and the missing photos in the special missing photo collection out of LR and just reimport?
Cheers, Nadine
 

Nadine

New Member
Joined
Sep 10, 2019
Messages
17
Also, the Missing Photos special collection doesn't necessarily reflect the current situation. It only updates when you issue the Library->Find missing photos menu command. Try doing that and see what photos are still missing (if any).
Yes, I've done that... almost 4000 missing... Cheers, Nadine
 

Nadine

New Member
Joined
Sep 10, 2019
Messages
17
In fact, the 8.4.1 update should fix it.
When there is a new update there would be "update" displayed in the Cloud App Overview.. so I just checked Photoshop had a new update available but LR seems to be on the latest update.
 

Nadine

New Member
Joined
Sep 10, 2019
Messages
17
The update was released yesterday. If you do not see it, try to force it. Click on the Adobe CC app, select 'Updates' and click on the three dots in the upper right corner. Select 'Check for updates'.
Just done so but it says it's updated...
 

Nadine

New Member
Joined
Sep 10, 2019
Messages
17
In this post I ve read "Do not use syncronize Folder to remove missing files and import them again at their new location as you'll lose all of your LR Settings"

What do you mean by "lose all of my LR Settings"? Will I lose the adjustments that I ve made on pictures in this folder? Or is my whole LR Catalogue affected?

I tried "Syncronize Folder" on one of these greyed out folders - on one that I don't care much about - and looks like the photos are back in that folder now..

Cheers, Nadine
 
Joined
Jul 2, 2015
Messages
9,049
Location
Netherlands
Lightroom Experience
Power User
Lightroom Version
In this post I ve read "Do not use syncronize Folder to remove missing files and import them again at their new location as you'll lose all of your LR Settings"

What do you mean by "lose all of my LR Settings"? Will I lose the adjustments that I ve made on pictures in this folder? Or is my whole LR Catalogue affected?

I tried "Syncronize Folder" on one of these greyed out folders - on one that I don't care much about - and looks like the photos are back in that folder now..

Cheers, Nadine
You will lose all adjustments and added metadata like keywords if you use 'Synchronize Folder' to try to fix a 'missing' photos problem. Synchronize folder is meant for something else and should not be used for this.
 
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