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"Failed to send Email"

nIkedoni1a

Member
Joined
Oct 7, 2008
Messages
42
Location
Orchard Park, NY
Lightroom Experience
Intermediate
Lightroom Version
Classic
When I attempt to email photos from within Lightroom: File > Export > Lightroom Presets > For email I get the following error message

"Failed to establish connection with the outgoing email server. Please make sure you have entered the email account and password correctly."

I have tried resetting Preferences > Restore export preferences, I am using Mac Maverick 10.9.1 and my default mail account is gmail. I can of course export to the desktop then attach files to a gmail message but that seems to be an unnecessary step. Any suggestions? thank you
 
Joined
Sep 29, 2007
Messages
22,670
Location
Isle of Wight, UK
Lightroom Experience
Power User
Lightroom Version
Cloud Service
Has the outgoing email worked with LR before?

If you go to the email settings in LR, what ports and security settings are you using?
 

nIkedoni1a

Member
Joined
Oct 7, 2008
Messages
42
Location
Orchard Park, NY
Lightroom Experience
Intermediate
Lightroom Version
Classic
I am not sure if it ever worked, I think probably not. How do I check email settings? I do not see any menus for this. I am using 5.3
 

Jack Henry

Active Member
Joined
Aug 25, 2012
Messages
315
Lightroom Experience
Intermediate
Lightroom Version
What I get when I use this, is a new mail message pop up with the photo attached.

It's using the normal Apple Mail Application to do this. Even if Mail is closed, it will open into a new message. It's not actually using a Lightroom Mail function as such. It's just attaching it to Apple Mail. Are you perhaps using a third party mail app?

Also, I'm not sure what is different about using the method you mention (apart from the various options) or just 'File > Email Photo'
 

nIkedoni1a

Member
Joined
Oct 7, 2008
Messages
42
Location
Orchard Park, NY
Lightroom Experience
Intermediate
Lightroom Version
Classic
Thank you, figured it out. From File > Email photo > see the email pop up page > click on the up/down arrows and go to "email account manager". In my case my gmail info showed up and I realized I had recently changed my password and needed to update it here. Hope this helps someone.
 
Joined
Sep 29, 2007
Messages
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Location
Isle of Wight, UK
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Cloud Service
Well done, thanks for posting back.
 
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