- Joined
- May 25, 2019
- Messages
- 8
- Lightroom Version Number
- LR Classic 8.3
- Operating System
- Windows 10
I'm getting an error message importing MP4 video files into LR 8.3 from memory card:
'An unknown error has occurred while reading the video file. Connecting to Dynamic Link server failed' ... followed by the file names of the video files concerned.
The video files play fine on the camera, and I can import them from the card onto the PC, where they play fine via Media Player etc. Attempting to synchronise the folder by importing from the Windows file system results in exactly the same error.
I've never had any problems importing MP4 video files prior to 8.3 update, and have done so hundreds of times previously. Checking on Adobe pages on working with DSLR video , there is a link to supported video file import types , but this returns a 404 error.
On searching this forum I find the identical issue reported earlier this month (search 'Error importing video files shot from Ronin') but without any replies to date.
Any suggestions welcome!
'An unknown error has occurred while reading the video file. Connecting to Dynamic Link server failed' ... followed by the file names of the video files concerned.
The video files play fine on the camera, and I can import them from the card onto the PC, where they play fine via Media Player etc. Attempting to synchronise the folder by importing from the Windows file system results in exactly the same error.
I've never had any problems importing MP4 video files prior to 8.3 update, and have done so hundreds of times previously. Checking on Adobe pages on working with DSLR video , there is a link to supported video file import types , but this returns a 404 error.
On searching this forum I find the identical issue reported earlier this month (search 'Error importing video files shot from Ronin') but without any replies to date.
Any suggestions welcome!