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Drive is greyed out

sderegowski

New Member
Joined
Oct 26, 2021
Messages
7
Lightroom Version Number
15.1.1
Operating System
  1. Windows 10
I went to export some images into an external drive L as I have for many months, only to see that I can no longer do so in lightroom classic. The L drive plus all folders and subfolders are all greyed out. That particular L drive is showing in my PC and I can access all folders . I have restarted my PC and closed and reopened LR but that did not solve the problem. I tried pointing a folder or image to the L drive but lightroom does not see that drive. Someone please help.
 
If you are referencing the volumes listed in the Folder panel, they are only showing volumes in the catalog. You are exporting out of the catalog. The Export dialog defines the export destination in the "Export Location" section.
Just click on the {Choose} button and a File Explorer dialog will open allowing to to select a filesystem folder as the destination target.
1776688671932.png
 
If you are referencing the volumes listed in the Folder panel, they are only showing volumes in the catalog. You are exporting out of the catalog. The Export dialog defines the export destination in the "Export Location" section.
Just click on the {Choose} button and a File Explorer dialog will open allowing to to select a filesystem folder as the destination target.
View attachment 28822
I'm saying that the drive shown on left side., containing folders and subfolders is greyed out with question signs after each. All other drives are OK.
 
I'm saying that the drive shown on left side., containing folders and subfolders is greyed out with question signs after each. All other drives are OK.

This has nothing to do with exports.

If the folder panel is showing the volume with a gray icon to the left of the name. Then perhaps Windows has assigned a different drive letter in the file system.

Can you post a screenshot of the folder panel?


Sent from my iPhone using Tapatalk
 
Then perhaps Windows has assigned a different drive letter in the file system.
This is the most likely occurance with Windows. If, as you say, you can use Windows File Explorer to see this drive and can drill down through your folder structure to images and see them as well, then it is very easy to not notice that the drive letter shown in the LrC Folders Panel for that drive is different than the drive letter shown in File Explorer.

Drive Letter changed (Windows)​

Lightroom did not rename your drive, windows did. Before you re-started Windows the last time you unplugged or removed some device (like maybe unplugged a card reader or took out an SD card) and due to that what LrC had previously known as the E drive was now known as the D drive.

This happens all the time with Windows unless you assign a permanent drive letter to your External Hard Drives - instructions below.

As long as you have not made the mistake of re-importing removing missing images in response to this issue you just need tell LrC what the new drive letter is. But, this will just happen again and again. A better idea is to tell Windows to always use the same drive letter for this drive whenever it is plugged into this computer (it the drive is used on multiple computers you’ll gave to tell Windows what drive letter to use on each computer).

Pick a new letter for your drive that is at least half way down the alphabet (most people use "P" for Photography). Then in the LrC folders panel, right click on the highest level folder shown for the 'missing' drive and tell it to locate missing folder. This will present a Windows Explorer window. Navigate to the SAME folder on the newly re-lettered "P" drive and click "choose". All should then be back to normal but here are a few things to watch/check

You may need to also reset the folder where LrC places images synced down from LR/Cloud. This setting is in the “Lightroom Sync” tab of the “Preferences” dialog.

When you next open the import dialog it may complain that some folder is no longer there and it will use the "Pictures" instead. Ignore the message but be sure to select the proper folder on the "P:" drive in the Destination Panel

If you have backup utilities suchs as Backblaze, Goodsync, or any others, make sure you re-point it to the new drive letter.

Here is a link to a Microsoft document telling you how to assign a permanent letter to a drive
https://learn.microsoft.com/en-us/windows-server/storage/disk-management/change-a-drive-letter

Here are the steps outlined in the above link

1) From the Windows Start menu, search for and open Disk Management with Administrator permissions.

2) Expand the Storage node and select Disk Management.

3) You can also get to the Disk Management screen by
- Open the Control Panel.
- Open Administrative Tools.
- Open Computer Management.
- Open Disk Management.

4) Locate the volume for which you want to manage the assigned drive letter. Right-click the volume and select Change Drive Letter and Paths.
1776699832271.png


5) If the Change Drive Letter and Paths option is missing or not available, see Troubleshoot volume and drive.

6) Update the drive letter assignment:

7) To change the existing drive letter assignment, select Change.

8) To add a drive letter for a new drive, select Add.
1776699884488.png


9) Select the Assign the following drive letter option. Expand the dropdown list, select the drive letter to apply, and select OK.
1776699918952.png


10) In the confirmation dialog, select Yes and complete the assignment.
 
This has nothing to do with exports.

If the folder panel is showing the volume with a gray icon to the left of the name. Then perhaps Windows has assigned a different drive letter in the file system.

Can you post a screenshot of the folder panel?


Sent from my iPhone using Tapatalk
 
The Drive letter I had is assigned is " L". I can open and see all the folders and subfolders in that drive. That"L" drive is shown in the lightroom panel except that its greyed out. When I try to export to a specific folder in drive L, the drive L is not listed therefore I can not export to a folder in drive L.
 
From your screen. Shot, Drives labeled E:, F: thru L: are not attached to your computer Your computer and Lightroom cannot access these drives until you mount them to the computer. When you imported that images to Lightroom, the drives were present so Lightroom was able to add that path to the catalog database.

Can you explain how you added these images to the catalog and why they are no mounted now?


Sent from my iPad using Tapatalk
 
Drive E - DVD, Drive G & H -USB card reader, Drive F is a disconnected portable drive. Drive C, D, & L are mounted to PC but lightroom thinks L is not there, hence L is greyed out
 
Drive L is a mapped network drive…

Can you do a screen grab from Explorer of the top level list of folders in L and then a screen grab of the Explorer Properties of one of the L subfolders .
 
Probably a clue that the 'L' drive is a NAS
 
Yes... agreed... that is the reason for the query. There can be issues with mounted drives in that they may appear as an item in Explorer and will appear as an item in LrC if used to import from...

but I want to see what Windows reveals when one of the folders on this drive displays its Properties Panel.
 
Yes... agreed... that is the reason for the query. There can be issues with mounted drives in that they may appear as an item in Explorer and will appear as an item in LrC if used to import from...

but I want to see what Windows reveals when one of the folders on this drive displays its Properties Panel.
I know you can reference NAS drives as Destinations in the folder panel as I did this very thing when I stores my image files on my NAS many years ago whenI was still a Windows user. I think you are correct that the issue is properties. The Lightroom app does not always have the same permissions as the logged on user. It may be as simple as needing to log on to the NAS before Lightroom can "see" it.
 
It may be a case of re establishing the drive letter to the actual required network address.

I have just replaced my internal router and added two mesh nodes.. and even though 95 percent of everything is working I am still troubleshooting some network devices.

My suspicion is that it is a combo of router caching and application specific caching which no longer agree with each other. I have basic network skills but not certified to do genuine network troubleshooting. I have a Roon Music server end point which I know my router sees ( because it lists it and its ip address as clients of the router), but the Roon EndPoint (Streamer) will not connect to the Roon Server application.

So.. it can be fiddly and frustrating to eliminate these network glitches.

I would remove the existing network mount and reestablish a new mount L drive as the drive letter.
 
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