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* Desperate * to find chat session page on Adobe.com

PhilBurton

Lightroom enthusiast (but still learning)
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I have been having install and licensing issues with Adobe products ever since I upgraded my system with a new motherboard and CPU (and RAM). Same Windows install. At first I could do re-installs, but the serial number no longer seemed to work. Then the installer would not even run.The other day I found a chat page and was able to chat with someone, who assured me that if I uninstalled everything I could re-install again and it would all work out. The advice didn't work out and right now the situation is even worse than before, so I need to chat again. Adobe seems to make it intentionally difficult to find the chat page.

Right now, all my Adobe apps are uninstalled on my desktop. If you know the URL for this page, please just email it to me directly at [email protected].

Thank you.

Phil
 

PhilBurton

Lightroom enthusiast (but still learning)
Premium Classic Member
Premium Cloud Member
Joined
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Messages
2,157
Location
California, USA
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Phil,

I sent you link via PM that I think leads to a chat session.. I am not sure if it will work, but give it a try and report back.

Good luck,

--Ken
Ken,

You are my hero. Somehow I got to a page with a link to another page, which opened up the chat session that was in progress yesterday.

THANK YOU. THANK YOU. Thank you. the next time I get to Seattle (son's family, including a very cute baby girl) I will want to buy you at least one drink, socially distancing of course.
 
Joined
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Puget Sound
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Ken,

You are my hero. Somehow I got to a page with a link to another page, which opened up the chat session that was in progress yesterday.

THANK YOU. THANK YOU. Thank you. the next time I get to Seattle (son's family, including a very cute baby girl) I will want to buy you at least one drink, socially distancing of course.
You are quite welcome, and I am glad you are now able to get hold of them. I appreciate the kind offer, and would be happy to meet over a drink, hopefully after COVID-19 if fully under control. Treating is now required as I am just trying to pay forward all of the help that I have received here over the years. Good forums are invaluable in parts of my life, and I try to help out as best I can when I can.

--Ken
 

PhilBurton

Lightroom enthusiast (but still learning)
Premium Classic Member
Premium Cloud Member
Joined
Nov 16, 2015
Messages
2,157
Location
California, USA
Lightroom Experience
Intermediate
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Classic
Ken,

I've said it before but it bears repeating. This forum is my GO TO for Lightroom and related topics. For general Windows issues, my GO TO is TenForums.com.

For me it's a combination of paying back and paying forward.

The actual chat session with Adobe was quite frustrating. Even though there is a lot chat thread extended over a week, it seems like each new person doesn't read any of it. And they give me suggestions that I have already tried, and have not worked. I've also been told that it was not possible to run CC Applications like Lightroom Classic 9 on the same system as Creative Suite 6 (for Acrobat). Yet I have done that successfully for years now.
 
Joined
Dec 7, 2007
Messages
2,095
Location
Puget Sound
Lightroom Experience
Intermediate
Lightroom Version
Classic
Ken,

I've said it before but it bears repeating. This forum is my GO TO for Lightroom and related topics. For general Windows issues, my GO TO is TenForums.com.

For me it's a combination of paying back and paying forward.

The actual chat session with Adobe was quite frustrating. Even though there is a lot chat thread extended over a week, it seems like each new person doesn't read any of it. And they give me suggestions that I have already tried, and have not worked. I've also been told that it was not possible to run CC Applications like Lightroom Classic 9 on the same system as Creative Suite 6 (for Acrobat). Yet I have done that successfully for years now.
I do not have creative suite, so I cannot offer specific assistance on how to resolve your issue. Hopefully somebody who does may be able to offer some suggestions.

Good luck,

--Ken
 
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