Desktop startup crash issues

[hakeae]

Lightroom Version

Classic

Operating System

1. Windows 10

Hi, I started a subscription to Lr & Ps but am unable us the desktop version of Lr - it crashes as soon as it opens. There are a number of forum streams on Adobe Lr site, and the consensus seems to be that it is due to conflict with NVidia, and there are complex instructions for how to disable NVidia. I have sent crash reports back to Adobe with comments and have not received any response, so I was going to cancel my subscription. I started looking for alternative options. Yesterday, however, I tried the web version, and was able to use that, but I still want to have a desktop version. So the question remains (finally, the question!): is anything being done about the startup crash issue? Adobe have got any notification or info that this was an issue (that I could find) so it's hard to know if thy are even looking for a solution to this, apart from disabling NVidia, which is hardly a solution. Perhaps they are working with NVidia to eliminate conflicts, but it would be nice to know, if that was the case. Does anyone have any info on this issue?

 

[Paul McFarlane]

To clarify, have you tried switching off the GPU in Lightroom? What's it set to currently? Preferences > Performance > Use Graphics Processor - set to Off. It's only used to assist in graphics processing and will normally be set off if Lr doesn't think it can use it.

Which model of graphics card, which Driver?

 

[hakeae]

Thanks so much for your reply.
I am on NVIDIA GeForce 820M, driver version 23.21.13.8857.

Re GPU - I can't get that far as it displays crash notice, then when I select send/don't send report, the app closes.
I tried going via Properties & Device Manager, but there is no "Off" setting for GPU.

Please see attached.

 

[Paul McFarlane]

Unfortunately, it seems the graphics card is below the minimum spec to run the current version of Classic. It's an old card (7 years) and seems to come with 1Gb RAM. Classic requires a minimum of 2Gb to display (more to actually use for processing in Develop)

Classic 7.x would run on 1Gb GPU but since 8.x (October 2018) 2Gb has been the minimum.

Adobe Lightroom Classic GPU FAQ

Learn how to use Adobe Lightroom Classic GPU (graphics processor acceleration, graphics card, or video card) to speed up or optimize Lightroom Classic performance.

helpx.adobe.com

 

[hakeae]

Thanks. It's really good to know at last. I really appreciate your help.
I've been looking at upgrading so will go ahead and do that. I actually looked a a few options recently, but mostly looked at CPU speed, RAM etc, but not the details of the graphics card, so now I will be looking out for that, and refer to the info in the link.