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Creative Cloud Desktop Install 'evaporates'

Joined
Nov 12, 2011
Messages
6
Lightroom Experience
Intermediate
Lightroom Version
I tried to get the latest Lightroom update today and got the message that Creative Cloud Desktop App was missing. I downloaded the installer to replace the Desktop App but when I run creativecloudset-up.exe' it asks for permission and then simply closes down - no error message ... no nothing.

I suspect this may be to do with my recent upgrade to Windows 10 from W7 (which otherwise has been virtually trouble free). It has worked fine on a number of occasions previously but maybe only under W7. I spent 30 mins with Adobe support and he remotely accessed my machine in SafeMode with Networking which he said should fix it. Same result. Adobe are supposed to be ringing back with a supervisor on hand on Monday - but I'm not that hopeful.

Has anybody else encountered this? I am inclined to reinstall W10, as the original W7 install was 2-3 years ago, but not sure if that will help.
 
Joined
Sep 29, 2007
Messages
23,141
Location
Isle of Wight, UK
Lightroom Experience
Power User
Lightroom Version
Cloud Service
If you're going to go as drastic as reinstalling Windows, I'd first try removing Adobe software, running their CC cleaner app and then reinstalling.
 
Joined
Nov 12, 2011
Messages
6
Lightroom Experience
Intermediate
Lightroom Version
Sounded like a sensible move ... I uninstalled LR & PS and ran the cleaner. Then attempted to reinstall the CC Desktop App. The installer still doesn't run (in normal or safe mode) and now I have no LR or PS either :(

I guess there's no way to recover them other than via the CC app. Very disappointing. Maybe Adobe helpdesk can do something on Monday.
 
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