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Classic update create a new folder "Reset folder"

Joined
Nov 18, 2007
Messages
18
Location
Denmark
Lightroom Experience
Power User
Lightroom Version
Classic 8
Lightroom Version
Lightroom Classic 8.3
Operating System
Windows 10
I have updated Classic to version 8.3 via the desktop app. The update made a new folder in the root of my C drive with the name "reset folder" instead of installing in the folder C: Application files Adobe where the previous version was installed. Is there anyone in this forum who can explain this?

Windows 10 is updated and the version is English

Jørgen Banke Thomsen
 

Michael Naylor

Active Member
Joined
Nov 21, 2016
Messages
134
Location
Spain
Lightroom Experience
Intermediate
Lightroom Version
Classic 8
That didn't happen on my iMac, but the the Dock shortcut was broken and I had to re-create it.
 
Joined
May 12, 2011
Messages
2,973
Location
Canada
Lightroom Experience
Advanced
Lightroom Version
Classic 8
I don't see that on Windows 10, either. LR 8.3 got installed in the normal place with no "reset folder."
 
Joined
Nov 18, 2007
Messages
18
Location
Denmark
Lightroom Experience
Power User
Lightroom Version
Classic 8
I have come home where my desktop is and updated without problems.
It is perhaps a problem on my laptop that is only 6 months old.
Windows 10 64bit Intel i7 2.2 Ghz 32 Gb Ram and 500Gb SSD disk.
 
Joined
Nov 18, 2007
Messages
18
Location
Denmark
Lightroom Experience
Power User
Lightroom Version
Classic 8
A brief update on this installation problem.

I have investigated the reason why Lightroom Classic was not installed correctly.

I found the reason in the Creative Cloud app.

In the Preferences menu under the Apps tab there is a point where you define Install Location it pointed to the "Reset Folder" I changed it to the right location, the folder "program files"

I installed Lightroom again and now everything is as it should be.
 
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