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Can't update LR and PS on laptop

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New Member
Joined
Sep 26, 2018
Messages
2
Lightroom Experience
Advanced
Lightroom Version
Lightroom Version
LRCC 2015.1.1 on laptop (haven't been able to update for a while)
Operating System
  1. macOS 10.13 High Sierra
Hi, I am a first time poster so please forgive me if I do it wrong. I am having trouble updating Lightroom and Photoshop on my mid 2012 15” MacBook Pro. When I selected Help/Updates in Lightroom, it took me to Creative Cloud and immediately began updating something, but did not tell me what it was. It got to 2% and then froze. I have repeated several times-same response. So I am not able to update LR and PS. Help!
 
Joined
Jun 20, 2009
Messages
17,069
Location
Houston, TX USA
Lightroom Experience
Power User
Lightroom Version
Cloud Service
Welcome to the forum. You have a confusing assortment of LR versions Listed in you profile and post. If oy have a subscription, then you need to be running the Adobe Creative Cloud Application manager. It is the app that will manage the parts of your subscription including Lightroom. It will make the necessary version update for you. The Adobe Creative Cloud Application manager. should be running in your taskbar. It might need version updating first especially if your LR app ia as old as you indicate
Screen Shot 2018-09-26 at 2.55.15 PM.png
 

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New Member
Joined
Sep 26, 2018
Messages
2
Lightroom Experience
Advanced
Lightroom Version
Thanks for the reply. The screen you show is the one I am accustomed to seeing on my desktop Mac. The screenshot below shows what I get in its place on my laptop. I have searched but am not able to find a program called "Creative Cloud Application Manager", so I am not able to update it. Can you provide further guidance?
Screen Shot 2018-09-26 at 11.25.19 AM.png
 
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