• Welcome to the Lightroom Queen Forums! We're a friendly bunch, so please feel free to register and join in the conversation. If you're not familiar with forums, you'll find step by step instructions on how to post your first thread under Help at the bottom of the page. You're also welcome to download our free Lightroom Quick Start eBooks and explore our other FAQ resources.
  • Stop struggling with Lightroom! There's no need to spend hours hunting for the answers to your Lightroom Classic questions. All the information you need is in Adobe Lightroom Classic - The Missing FAQ!

    To help you get started, there's a series of easy tutorials to guide you through a simple workflow. As you grow in confidence, the book switches to a conversational FAQ format, so you can quickly find answers to advanced questions. And better still, the eBooks are updated for every release, so it's always up to date.

Can't Start LrC Update

Joined
Mar 5, 2019
Messages
7
Lightroom Experience
Intermediate
Lightroom Version
Lightroom Version
Lightroom Classic 10.3
Operating System
  1. Windows 10
I'm currently using Lr 10.3 and want to update, but can't. Here's what has been happening:
1. I start LrC and get the message in 1st attachment. It looks ridiculous, but I think I know what it means and assume it's just poorly worded!
2. I go to Help>Updates and get the second message
3. I click Look For App and OK - third attachment
4. I get the message in the fourth attachment

I'm bewildered - I've no idea what an auphd is, or why there isn't one, or where I go from here.
5. The final attachment contains system information in case you want to see it

Can you help me, please? Thank you!
Scr1.jpg


Scr2.jpg


Scr3.jpg


Scr4.jpg
Scr5.jpg
 
Joined
Feb 1, 2010
Messages
13,304
Location
West Sussex, UK
Lightroom Experience
Advanced
Lightroom Version
Classic
The first message means exactly what it says, i.e. following the release of the latest updates to Classic and the cloud ecosystem, Lightroom Classic now needs to be at least at version 10.4 in order for cloud syncing to continue. The other screenshots I don't know about, but have you opened the Creative Cloud desktop app and tried the get the update that way (as that is really the ONLY way to get updates now). Open the CC app, look at the Updates tab.

Or did you buy your plan from the MS store?
 
Joined
Mar 5, 2019
Messages
7
Lightroom Experience
Intermediate
Lightroom Version
Thank you, Jim Wilde. After five abortive attempts I finally got the desktop app to open and I got my update.
I still contend that telling me Lightroom needs to sync with Lightroom is ridiculous. I gather the word Mobile is missing from the end of the sentence, and that makes all the difference.
 
Joined
Feb 1, 2010
Messages
13,304
Location
West Sussex, UK
Lightroom Experience
Advanced
Lightroom Version
Classic
I still contend that telling me Lightroom needs to sync with Lightroom is ridiculous. I gather the word Mobile is missing from the end of the sentence, and that makes all the difference.
To be honest, I didn't even notice how silly that message looks, though I think the problem isn't the "Lightroom" at the end of the sentence, it's actually the missing "Classic" after the first "Lightroom" of the sentence. The headline warning message should also read "Upgrade required for Lightroom Classic" (though they at least got the "LrC" icon right!).
 
Top