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Canon Print Studio Pro: "A printer supported by this software is not found"

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gYab61zH

Active Member
Joined
Aug 12, 2011
Messages
263
Location
Germany
Lightroom Experience
Advanced
Lightroom Version
Lightroom Version Number
Classic 9.2.1.
Operating System
  1. macOS 10.15 Catalina
I am having a problem with my Canon Pixma Pro-100s in LR after updating to Catalina. I deleted the old printer driver and reinstalled the Canon updated one. I also reinstalled the Canon Print Studio plugin, but I am still getting the message "A printer supported by this software is not found. Connect a printer ..." The printer does work with other programs and is found and prints normally.
 
I've never found the Canon Print Studio plugin to offer any benefit to printing from Lightroom. I print directly from Lightroom through the installed Canon Pixma Pro 100 driver for Catalina.
 
When you re-added the printer in Catalina, did you add the TCP one or the Bonjour one? I think Bonjour shows up first and you need to wait until you see the TCP/IP version show up. Otherwise you can't use the full features of the printer. Just checked mine, it will show as Bonjour or Canon IJ Network, you want the Canon one.
 
Thanks to both of you. No I did not wait (wayyyy too impatient for that). When I checked Printers & Scanners it simply shows me the Pro-100S as an air printer and that is it. Clee, I'll try the direct printing. I have never used it before, so that should be interesting.
 
You can still add the Canon version. Just remember to remove the Bonjour/Airprint one eventually. If the Canon IJ one doesn't show, you may need to download the driver from Canon and install. Seems like a recent Catalina patch actually whacked mine and I had to reinstall it. That's probably why I remember the difference between the two connection types.
 
I'll try that, because I am not happy using the built-in print facility, because in my case there are almost no options whatsoever (no special paper to choose from for example).
 
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