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Canon Print Studio Pro: "A printer supported by this software is not found"

gYab61zH

Active Member
Joined
Aug 12, 2011
Messages
148
Location
Germany
Lightroom Experience
Advanced
Lightroom Version
Lightroom Version
Classic 9.2.1.
Operating System
macOS 10.15 Catalina
I am having a problem with my Canon Pixma Pro-100s in LR after updating to Catalina. I deleted the old printer driver and reinstalled the Canon updated one. I also reinstalled the Canon Print Studio plugin, but I am still getting the message "A printer supported by this software is not found. Connect a printer ..." The printer does work with other programs and is found and prints normally.
 

Woodbutcher

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Joined
Mar 3, 2015
Messages
151
Location
Austin, TX
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Intermediate
Lightroom Version
When you re-added the printer in Catalina, did you add the TCP one or the Bonjour one? I think Bonjour shows up first and you need to wait until you see the TCP/IP version show up. Otherwise you can't use the full features of the printer. Just checked mine, it will show as Bonjour or Canon IJ Network, you want the Canon one.
 

gYab61zH

Active Member
Joined
Aug 12, 2011
Messages
148
Location
Germany
Lightroom Experience
Advanced
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Thanks to both of you. No I did not wait (wayyyy too impatient for that). When I checked Printers & Scanners it simply shows me the Pro-100S as an air printer and that is it. Clee, I'll try the direct printing. I have never used it before, so that should be interesting.
 

Woodbutcher

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Joined
Mar 3, 2015
Messages
151
Location
Austin, TX
Lightroom Experience
Intermediate
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You can still add the Canon version. Just remember to remove the Bonjour/Airprint one eventually. If the Canon IJ one doesn't show, you may need to download the driver from Canon and install. Seems like a recent Catalina patch actually whacked mine and I had to reinstall it. That's probably why I remember the difference between the two connection types.
 

gYab61zH

Active Member
Joined
Aug 12, 2011
Messages
148
Location
Germany
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Advanced
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I'll try that, because I am not happy using the built-in print facility, because in my case there are almost no options whatsoever (no special paper to choose from for example).
 
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