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Bitdefender Internet Security 2018 - File Safe Option

Joined
Mar 29, 2015
Messages
438
Lightroom Experience
Intermediate
Lightroom Version
Classic
Lightroom Version
LR Classic 6.10.1
Operating System
Windows 7
The default File Safe Option on Bitdefender Internet Security 2018 can prevent Lr Classic 6.10.1 from working properly on Windows 7.

The symptoms are:

1. Bitdefender says it is blocking access to a protected directory by an application, LR. The Windows directory is catalog directory. You can add LR as an exception however..
2. When you try to open LR after adding the exception the catalog cannot be accessed because of an unknown error. If you try and create a new catalog you get an error you don't have access to the directory.

While this is an promising feature from Bitdefender, it is poorly implemented and in my opinon not enabled by default. You can disable it from Settings->Features in Bitdefender,
 
Joined
Sep 29, 2007
Messages
22,669
Location
Isle of Wight, UK
Lightroom Experience
Power User
Lightroom Version
Cloud Service
Thanks for sharing DS256. Antivirus and security software can cause all sorts of weird issues. Performance problems too.
 

PhilBurton

Lightroom enthusiast (but still learning)
Premium Classic Member
Premium Cloud Member
Joined
Nov 16, 2015
Messages
2,263
Location
California, USA
Lightroom Experience
Intermediate
Lightroom Version
Classic
The default File Safe Option on Bitdefender Internet Security 2018 can prevent Lr Classic 6.10.1 from working properly on Windows 7.

The symptoms are:

1. Bitdefender says it is blocking access to a protected directory by an application, LR. The Windows directory is catalog directory. You can add LR as an exception however..
2. When you try to open LR after adding the exception the catalog cannot be accessed because of an unknown error. If you try and create a new catalog you get an error you don't have access to the directory.

While this is an promising feature from Bitdefender, it is poorly implemented and in my opinon not enabled by default. You can disable it from Settings->Features in Bitdefender,
No, it's taking an aggressive view of potential malware. (Do you want real malware to execute unstopped?) Here is a web page from the Bitdefender website that addresses your issue. I can no longer use an application

Phil Burton
 
Joined
Mar 29, 2015
Messages
438
Lightroom Experience
Intermediate
Lightroom Version
Classic
No, it's taking an aggressive view of potential malware. (Do you want real malware to execute unstopped?) Here is a web page from the Bitdefender website that addresses your issue. I can no longer use an application

Phil Burton
Phil, I had added LR as an exception. That's when it said it couldn't open the catalog and a new one couldn't be created. As soon as I turned off File Save, LR worked.
 

PhilBurton

Lightroom enthusiast (but still learning)
Premium Classic Member
Premium Cloud Member
Joined
Nov 16, 2015
Messages
2,263
Location
California, USA
Lightroom Experience
Intermediate
Lightroom Version
Classic
Phil, I had added LR as an exception. That's when it said it couldn't open the catalog and a new one couldn't be created. As soon as I turned off File Save, LR worked.
Can you also add an exception for the catalog files? You may need to file a support ticket with Bitdefender.
 
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