- Joined
- Jun 13, 2017
- Messages
- 657
- Location
- Melbourne, Australia
- Lightroom Experience
- Advanced
- Lightroom Version
- Classic
- Lightroom Version Number
- Classic 9.1 / Cloudy 3.1 / LR Web
- Operating System
- Windows 10
I am seeing "Sync Issues" in LR Web, and discrepancies between the "All Synced Photographs" and "Deleted" numbers on LR Classic and the values shown on LR Web, LR Cloudy, and LR Mobile (Android). Specifically:
LR Web:
On LR Web, clicking on "Deleted" shows the same three placeholder icons, mixed in among the other deleted photos.
I am 99% sure that each of the photos showing sync issues underwent the following procedure in LR Classic: (1) it was already synced; (2) I created a virtual copy (which then automatically synced); (3) I made a few small edits to the virtual copy in LR Classic; (4) the virtual copy was then deleted from LR Classic. So it appears that the deletion of the virtual copy did not propagate correctly to the cloud - the "Deleted" number increased as expected, but the "All Photos" number did not decrease. (It is interesting also to note that LR Web and LR Cloudy show different numbers for the "Deleted" group; I would have expected them to be using the same underlying information.)
I am also 99% sure that I have applied the above workflow to other photos without causing any such problem. In other words, the problem is not necessarily reproducible.
To try to get things back to a consistent state, using LR Web, I selected one of the placeholder images under "Sync Issues" by clicking in the selection box in the top right corner of the thumbnail, and then chose "Delete" from the pop-up menu bar. The placeholder image was then removed from that screen, the "Sync Issues" count went down from 3 to 2, and the "Deleted" count went down from 29 to 28. "Great!", I thought. However, the "All Photos" count did NOT decline; it remained at 4838 (and at 4835 in LR Classic). So it's even more inconsistent now.
Any advice on how to proceed? Are there any known problems with the syncing of virtual copies? It would be nice to get my numbers back to a consistent state.
LR Web:
- All Photos: 4838
- Sync Issues: 3
- Deleted: 29
- All Photos: 4838
- Deleted: 26
- All Synced Photographs: 4835
- Sync Activity: No sync activities / no issues reported
On LR Web, clicking on "Deleted" shows the same three placeholder icons, mixed in among the other deleted photos.
I am 99% sure that each of the photos showing sync issues underwent the following procedure in LR Classic: (1) it was already synced; (2) I created a virtual copy (which then automatically synced); (3) I made a few small edits to the virtual copy in LR Classic; (4) the virtual copy was then deleted from LR Classic. So it appears that the deletion of the virtual copy did not propagate correctly to the cloud - the "Deleted" number increased as expected, but the "All Photos" number did not decrease. (It is interesting also to note that LR Web and LR Cloudy show different numbers for the "Deleted" group; I would have expected them to be using the same underlying information.)
I am also 99% sure that I have applied the above workflow to other photos without causing any such problem. In other words, the problem is not necessarily reproducible.
To try to get things back to a consistent state, using LR Web, I selected one of the placeholder images under "Sync Issues" by clicking in the selection box in the top right corner of the thumbnail, and then chose "Delete" from the pop-up menu bar. The placeholder image was then removed from that screen, the "Sync Issues" count went down from 3 to 2, and the "Deleted" count went down from 29 to 28. "Great!", I thought. However, the "All Photos" count did NOT decline; it remained at 4838 (and at 4835 in LR Classic). So it's even more inconsistent now.
Any advice on how to proceed? Are there any known problems with the syncing of virtual copies? It would be nice to get my numbers back to a consistent state.