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all of a sudden, lightroom can not import any video files...

kenwood

Member
Joined
Jul 15, 2009
Messages
47
Location
nyc
I have been using lightroom to import both photos and videos, taken with a sony rx100 camera, for the past few months. Recently, I notice that LR refuses to import any video files, stating "there is a problem with the video files". Where can I find more diagnostic information? I am able to copy the same files to my hard drive and play them without any issues.
 
Joined
Jun 20, 2009
Messages
14,375
Location
Houston, TX USA
Lightroom Experience
Power User
Lightroom Version
Classic 8
It would help if we knew which version of LR you were using. There is a sub menu item under {Help} labeled {System Info}. Click on that and paste the results into a reply to this thread. You could also fill out your Lightroom Forums user profile so that the basic information appears with each post.
 
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