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All My Presets Have Disappeared!

Joined
Jan 28, 2020
Messages
48
Lightroom Version
Lightroom Classic CC subscription
Operating System
  1. Windows 10
All my presets were there. I was adding some more, and may have selected the wrong file, and they all disappeared. The default ones, user ones and others I had added. There is just a blank space there now. The locations where the presets are stored still show all the presets, they just don't show in the preset panel.

Visibility preference is checked.

I tried loading a backup catalog, but that had no effect.

Please help!!
 
Joined
Jan 28, 2020
Messages
48
More information. I tried creating a new preset. I can't see it, but it is in the Camera Raw/Settings folder. My catalog is in the cloud and I access it on my desktop and laptop. The presets are local to each machine, and I can access my presets on my laptop.

Desperate! Not sure what to do. Would appreciate any help.

Holly
 
Joined
Nov 5, 2017
Messages
1,444
Location
UK
Lightroom Experience
Power User
Lightroom Version
Classic
Tbh I'd never recommend OneDrive, I've heard of others having issues. It tends to be helpful and decide on files that should be offloaded to the cloud, and bring them back on demand. Others have had issues with it too (various oddities). Do you have 'Store Presets with Catalog' checked? I'm pretty sure that'd not play nicely with OneDrive.

I'd suggest copy the catalog to a local drive, and just try it from there - see how it behaves.
 
Joined
Jan 28, 2020
Messages
48
I do not have 'Store Presets with Catalog' checked, and I do have 'Show Partially Compatible Develop Presets' checked. I have also tried hitting the 'Show Lightroom Develop Presets' and 'Show All Other Lightroom Presets' to make sure that they are pointing to the right directories, which they are. When I try to access my presets (by hitting the down arrow in Develop), there is a large blank space where my presets would have been before it shows History, etc.

The catalog loads to my local hard drive from OneDrive when I open LR and syncs back to the cloud when closed. I always make sure the sync is complete before trying to access it with my other computer (and it works on my other computer). But I tried copying the catalog to my hard drive - same result.

Is there any danger in uninstalling and reinstalling LR Classic CC from the Adobe Creative Cloud? I'm pretty sure my catalog and photos will be OK but will my presets remain intact?
 
Joined
Apr 3, 2012
Messages
1,094
Lightroom Experience
Advanced
Lightroom Version
Classic
When I try to access my presets (by hitting the down arrow in Develop), there is a large blank space where my presets would have been before it shows History, etc.
That sounds suspicious. Try resetting LR's preferences:
How do I reset Lightroom's Preferences? | The Lightroom Queen

LR sometimes soils its preferences file, and resetting it can fix all sorts of wonky behavior. That article explains how to restore the old preferences if resetting doesn't help.
 
Joined
Apr 3, 2012
Messages
1,094
Lightroom Experience
Advanced
Lightroom Version
Classic
Any idea which preferences I should avoid?
LR stores two types of information in "preferences", options explicitly chosen by the user (e.g. in the Preferences window), and internal state about the program, such as the configuration of windows and panels. LR sometimes corrupts the internal state, causing it to misbehave. I can't recall any situation in which options explicitly chosen by the user have caused LR to behave strangely.
 
Joined
Apr 3, 2012
Messages
1,094
Lightroom Experience
Advanced
Lightroom Version
Classic
Joined
Jan 28, 2020
Messages
48
Thanks again for all the help. I went back to the beginning where I mentioned adding some presets before everything went to hell. By deleting the preferences file I was able to see the presets, at least temporarily, so I quickly deleted the presets I had just added. Now I seem to be back in business. I still have no idea what happened, but I'm relieved to be functional again.

btw - turning off graphics processor didn't work
 
Joined
Apr 3, 2012
Messages
1,094
Lightroom Experience
Advanced
Lightroom Version
Classic
Good. Googling shows at least a couple other reports of the Presets panel going blank after importing particular presets, but those reports didn't have any definitive conclusions. If you observe the panel going blank again after importing more presets, please save away the presets and post back. It might be that the presets are "poison", triggering a LR bug.
 
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