LumixUser
New Member
- Lightroom Version Number
- Lightroom Classic 8.0
- Operating System
- Windows 10
I updates to Lightroom Classic yesterday, and since then after starting Lightroom 8 , it starts searching for license information, obviously unsuccessfully, so that after a few seconds a dialog appears, stating that my subscription status cannot be verified. The link to the help page doesn't provide useful information. Also Photoshop and Lightroom CC show the same behaviour after their update. I logged out of the Crative Cloud app and logged in again, my subscription status seems ok from with the app. Also on the subscription administration page, my subscription is listed as valid (my credit card was charged successfully anyway).
I deinstalled and reinstalled Lightroom, the issue continues. I also deactivated all security features in Bitdefender - no positive results.
I tried to contact Adobe Support: there are two options offered: phone or chat support. But only from 9 am to 5 pm. What a bad service to paying subscription customers. I have to work and won't be able to be home during support hours.
If this problem, which is now on its second day continues, I am on the brink of dropping Adobe products. I have used Lightroom since the first beta in 2006.
Does anybody have any advice, what else I can do? Is a problem solution mentioned in the FAQ book, which I regularly buy?
Kind regards
Thomas, Germany
I deinstalled and reinstalled Lightroom, the issue continues. I also deactivated all security features in Bitdefender - no positive results.
I tried to contact Adobe Support: there are two options offered: phone or chat support. But only from 9 am to 5 pm. What a bad service to paying subscription customers. I have to work and won't be able to be home during support hours.
If this problem, which is now on its second day continues, I am on the brink of dropping Adobe products. I have used Lightroom since the first beta in 2006.
Does anybody have any advice, what else I can do? Is a problem solution mentioned in the FAQ book, which I regularly buy?
Kind regards
Thomas, Germany