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3gp video not playing in Library Loupe mode after installing the new 2021 version.

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karelowe

Active Member
Joined
Dec 18, 2011
Messages
108
Location
Meridian, Idaho and winter in Mesa, Arizona
Lightroom Experience
Intermediate
Lightroom Version
Lightroom Version Number
10.0 release
Operating System
  1. macOS 10.14 Mojave
After installing the new 2021 LR Classic version this past week, it will not play my phone 3gp video. I can see the video and scrub through it in the grid view, but when I go to the Loupe view to play it, the screen goes black. I can click on the play, but nothing happens and screen is black with no sound....It worked before the download.
 

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Thanks for the suggestion. I did try to follow the link above and it told me I had to sign in which I tried to do, but wanted me to reset my password, which I tried 4 times to do and it told me it "couldn't do it at this time".......Not sure what is going on. Will try again later I guess. Video is still not working today.
 
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