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  1. johnrellis

    "Internal error occurred"

    If there's no Logioptions plugin in LR's File > Plug-in Manager, then that's not causing the error. You could try temporarily disabling all the installed LR plugins and restarting LR, to see if another one might be causing the error.
  2. johnrellis

    Add Catchlight

    Here's what my LR 12.2.1 / Windows 10 looks like with Red Eye and then Pete Eye toggled: The label in the upper-right always says "Red Eye Correction" whichever button is toggled. My Mac OS LR behaves the same way. That's why I think your preferences might be corrupted? (If necessary...
  3. johnrellis

    Add Catchlight

    Hmm, I don't remember checking with Adobe privately (I try not to do that, so I can always have referenceable information), and the only mention of catchlight I see in Lightroom Queen release notes is the introduction of Pet Eye in LR 6.0: That implies that Catchlight was specific to Pet Eye...
  4. johnrellis

    Add Catchlight

    Your screenshot shows neither Red Eye nor Pet Eye toggled: which suggests your preferences are corrupted.
  5. johnrellis

    DPR

    The database of sample images for cameras and lenses has been invaluable in troubleshooting people's Lightroom problems. It's far easier to download a sample image from dpreview.com than to help non-technical users upload sample images to a sharing service. (Heaven forbid Adobe would ever have...
  6. johnrellis

    "Preview unavailable for this file" for MAH...mp4 movie files from Sony A77

    That video imports and plays correctly in my LR 12.2.1 / Mac OS 13.2.1. But on my Windows 10 and Windows 11 test installations, I get this: When I play back the video in LR Loupe in Windows 10, the video window is grey. But it plays correctly on Windows 11. I tried re-encoding the video...
  7. johnrellis

    Keywords added out of nowhere ...

    Here's the feature request from 2011: https://community.adobe.com/t5/lightroom-classic-ideas/p-ability-to-not-import-image-keywords/idi-p/12250279 Only 16 votes (including me). But be sure to click the upvote button in the upper-left corner -- one can always hope!
  8. johnrellis

    "Internal error occurred"

    That error is often caused by the presence of the Logioptions plugin, which gets silently installed when you install Logitech's utilities for pointing devices. Do File > Plug-in Manager, scan the list of plugins for Logioptions, and if present, select it, and click Disable in the Status panel on...
  9. johnrellis

    "Internal error occurred"

    What particular operations were you doing when the error appeared? "attempt to index a nil value" is a generic programming error that can arise in many different situations.
  10. johnrellis

    Lightroom Classic App Crashing on My Gaming Laptop

    Continue further discussion in Judy's other post: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/technical-issues-with-lightroom-app-crashing-on-my-gaming-laptop/m-p/13646193
  11. johnrellis

    Healing brush not saving selection

    Upload the original raw photo to Dropbox, Google Drive, or similar and post the sharing link here. We can see if the issue occurs in other LR installations or just yours, which will guide subsequent troubleshooting.
  12. johnrellis

    Healing brush not saving selection

    Check that the Opacity slider is 100. If that doesn't help, please provide a full-resolution screenshot of the entire LR window after you've selected an area to heal. That will give important clues.
  13. johnrellis

    Where is "Job" in the Metadata Presets?

    Just in case you missed it, LR now lets you customize the fields on the Metadata panel's Default tagset, so you can add "Job Identifier" (or any other field) there for easy access.
  14. johnrellis

    Develop module Hopefully, a Simple Mouse Question

    Loupedeck and other MIDI controller software controls LR via plugins, which can directly manipulate all Develop settings.
  15. johnrellis

    Masking unusable

    I haven't seen any rigorous performance comparisons between Nvidia and AMD for LR usage. Puget Systems occasionally runs LR benchmarks and seems quite competent: https://www.pugetsystems.com/solutions/photo-editing-workstations/adobe-lightroom-classic/
  16. johnrellis

    "Preview unavailable for this file" for MAH...mp4 movie files from Sony A77

    LR's support for video is mediocre at best. Upload a sample video to Dropbox, Google Drive, or similar and post the sharing link here, and we can see the details of the format and whether the issue happens on all installations of LR or is specific to yours. That will suggest ways forward.
  17. johnrellis

    Masking unusable

    Assuming that LR otherwise behaves normally, your symptoms are mostly caused by bugs in the graphics driver -- AI masking relies heavily on correctly operating drivers, and since LR pushes the limits on GPUs in ways that most other apps do not, it's frequently tripping over bugs in the...
  18. johnrellis

    Should I update my Imac to Ventura?

    I think you should either sync your phone with Apple Icloud or LR Cloud, but not both -- otherwise, chaos is likely. To sync the phone with LR Cloud but not Apple Icloud: 1. In the phone's Settings > Icloud, turn off Icloud Photos, so they no longer sync with Icloud. 2. In the phone's Photos...
  19. johnrellis

    Develop module Hopefully, a Simple Mouse Question

    I would agree with that. Though the first post in that feature request thread is dated 2018, I recall feature requests about this from many years earlier (many feature requests and bug reports were lost when Adobe transitioned to a new forum platform a year ago).
  20. johnrellis

    Develop module Hopefully, a Simple Mouse Question

    I'm not sure what might be going wrong with your mouse wheel and changing the size of the Healing and Masking brush -- I haven't seen any reports about that for Mac on the Adobe forums, and it's always worked with my cheap generic platform-independent mice.
  21. johnrellis

    Map Module Not Displaying Maps _ LR Classic

    Make sure to exit LR from any module except the Map module. If you exit LR while in the Map module and then restart LR, the Map will often misbehave. This is a longstanding bug that Adobe may not have the skills in-house to fix...
  22. johnrellis

    Develop module Hopefully, a Simple Mouse Question

    It's not clear from your post: Are you wanting to use the mouse wheel to adjust the size of the brush or to move any of the sliders in Develop? In Mac LR, the mouse wheel can only be used to adjust the size of the brush -- unlike on Windows, it won't adjust any of the other Develop sliders...
  23. johnrellis

    Should I update my Imac to Ventura?

    Unfortunately, that won't be compatible with syncing your phone pics through LR cloud to LR Classic. Adobe never bothered to implement syncing of keywords. But since the photos will be syncing to LR Classic almost as quickly, you could keyword them in LRC.
  24. johnrellis

    Should I update my Imac to Ventura?

    The process I detailed above will sync Apple raw DNGs and LR Mobile raw DNGs with LR Cloud, and they will then get synced as DNGs to LR Classic. Are you using a third-party app to add the keywords on your phone, or are you syncing your phone with Icloud and adding the keywords with the Mac...
  25. johnrellis

    Should I update my Imac to Ventura?

    Here's what I do to easily sync my phone with LR Classic, which I've found easier than using a cable or Image Capture: 1. In LR Mobile, I enable Settings > Import > Auto Add From Camera Roll. Photos taken with phone's Camera app as well as with LR Mobile will automatically sync with LR Cloud...
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