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Adobe subscription

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Colin Grant

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Apr 18, 2016
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Could someone please tell me where I can find the run out date of my subscription? I've looked under manage plan and just cannot see it. It is all rather strange, to me, as this is a subscription which is open ended yet Adobe talk of cancellation fees if you cancel within the period (presumably period is a year).

Many thanks
 
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When I check my account at Adobe.com, view Plans and Payments, click on Manage Plan, I see this:

Adobe_Account.png

From that I can infer that my annual renewal takes place in September of each year (which it does). Are you not seeing anything similar?
 
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Yes I do see that, Jim, but it is certainly not clear as to when the current period expires or even if there is a period (which we know there is). If there is an annual plans then it should show the current plan start and end date, surely!
 
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I agree, just saying that I can loosely infer the end date from that detail (but I don't need to, as I know when it renews each year).
 
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It's weird, we have subscription that runs and runs with no end date and a start date way back when, yet Adobe say it is an annual plan. I can see why some say the business model sucks. It is either an annual contract or it is not - just a way for Adobe to get money out of departing subscribers I guess. True the info (or most of it) is there if one digs around but it is hardly transparent.
 
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You should get an annual email reminder just before the subscription renews. Do you not get that email?
 
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Probably, Jim, but that is not really my point. The info should all be available on the website, not hidden away.
 
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There's nothing we can do about that here, Colin. If you feel that strongly about it maybe you should be talking to Adobe directly?
 
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Well, at least I can see the "next payment on..." in my adobe account. So therefore the end of the subscription
Screenshot 2022-06-12 at 22.48.33.png
 
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