- Joined
- Apr 4, 2019
- Messages
- 20
- Lightroom Version Number
- 9.1
- Operating System
- Windows 10
Since last Thursday - Aug 27 I've had problems getting to open without generating the Adobe crash report dialogue box.
I'd purchased a Sony A7Riii and Aug 27 was the first day I'd taken photos and had some uncompressed RAW files available to import to LrC.
The first indication of problems was that Bridge wouldn't open. My workflow has always been to hook up my camera to my WIN 10 PC with the USB cable, then use "get files from camera" option to copy the RAW files to a folder on the computer. The following step has always been to open LrC and import those photos. To get round the Bridge problem I transferred the RAW files from the camera to the appropriate folder on my computer, using Windows Explorer.
Then I dis get LrC to open and I started the import process. After a delay, which normally wouldn't happen, the import process began and after a minute or so i got the Adobe crash report dialogue box which I ignored until the import process was complete. When complete I hit "don't send" which closed that dialogue box. I then clicked on a photo to start editing and immediately the crash report dialogue box came back. Despite that I was able to edit the photos in the develop module and after doing a few I dismissed the dialogue box and that shut LrC down immediately.
Now, every time I open LrC I do see the last folder I used and in the film strip the last photo I edited is highlighted but the crash report dialogue box appears and no part of LrC is responsive so apart from editing I can't change modules or select anything in the menus system. I can't select a different image to the one high lighted. Whether I select "send" or "don't send" LrC closes when the dialogue box is dismissed. As it happens I have chosen to "send" a number of times but, of course, I have no way of knowing what is happening to the reports.
In addition the creative cloud app won't open.
Photoshop generates the same crash report dialogue but that doesn't open at all.
Bridge doesn't open and doesn't generate the crash report dialogue.
Using WIN 10 and updated to the latest version since these crashes started happening. Ditto with updating my video card drivers - Nvidea).
When I was able to use LrC on that first day I did disable video card processing in preferences.
I'm on the photography plan so I should be on the latest version of LrC but I can't check specifically as it is completely unresponsive. The box that requires the LrC version to be entered won't allow it to be blank so 9.1 is entered just to get past that and be able to submit the topic.
Obviously I'm a bit stuck as they say and don't see a way out at present.
I
I'd purchased a Sony A7Riii and Aug 27 was the first day I'd taken photos and had some uncompressed RAW files available to import to LrC.
The first indication of problems was that Bridge wouldn't open. My workflow has always been to hook up my camera to my WIN 10 PC with the USB cable, then use "get files from camera" option to copy the RAW files to a folder on the computer. The following step has always been to open LrC and import those photos. To get round the Bridge problem I transferred the RAW files from the camera to the appropriate folder on my computer, using Windows Explorer.
Then I dis get LrC to open and I started the import process. After a delay, which normally wouldn't happen, the import process began and after a minute or so i got the Adobe crash report dialogue box which I ignored until the import process was complete. When complete I hit "don't send" which closed that dialogue box. I then clicked on a photo to start editing and immediately the crash report dialogue box came back. Despite that I was able to edit the photos in the develop module and after doing a few I dismissed the dialogue box and that shut LrC down immediately.
Now, every time I open LrC I do see the last folder I used and in the film strip the last photo I edited is highlighted but the crash report dialogue box appears and no part of LrC is responsive so apart from editing I can't change modules or select anything in the menus system. I can't select a different image to the one high lighted. Whether I select "send" or "don't send" LrC closes when the dialogue box is dismissed. As it happens I have chosen to "send" a number of times but, of course, I have no way of knowing what is happening to the reports.
In addition the creative cloud app won't open.
Photoshop generates the same crash report dialogue but that doesn't open at all.
Bridge doesn't open and doesn't generate the crash report dialogue.
Using WIN 10 and updated to the latest version since these crashes started happening. Ditto with updating my video card drivers - Nvidea).
When I was able to use LrC on that first day I did disable video card processing in preferences.
I'm on the photography plan so I should be on the latest version of LrC but I can't check specifically as it is completely unresponsive. The box that requires the LrC version to be entered won't allow it to be blank so 9.1 is entered just to get past that and be able to submit the topic.
Obviously I'm a bit stuck as they say and don't see a way out at present.
I