LR crashing on import

[deekay2308]

Lightroom Version Number

Lightroom Classic version: 8.4

Operating System

1. macOS 10.14 Mojave

LR is crashing on image import, repeatedly and on occasion is crashing the computer itself. I am using a new iMac but it was working ok before; I can't remember if I tweaked any LR settings though, in the interim. Any suggestions for trouble-shooting?

 

[Paul McFarlane]

Couple of things:
1. Turn GPU to OFF - see if that helps or not (it eliminates it being GPU, I'd be surprised if it is but worth trying)
2. Are you on the very latest release (Classic 8.4.1)?

 

[deekay2308]

Couple of things:
1. Turn GPU to OFF - see if that helps or not (it eliminates it being GPU, I'd be surprised if it is but worth trying)
2. Are you on the very latest release (Classic 8.4.1)?

Thanks Paul. I upgraded from 8.4 to 8.4.1 and I turned the GPU off. I then imported 30+ very large files and there was no crash.

I suppose what I have to do now is turn the GPU back on and do another import...

 

[Hal P Anderson]

I suppose what I have to do now is turn the GPU back on and do another import...

That would be good.

 

[deekay2308]

That would be good.

tomorrow...!

 

[deekay2308]

LR is still crashing, not only on import, but just with editing.
I did add my own (OWC) RAM to the iMac but have not had any other issues with any other program etc.

 

[Jim Wilde]

LR is still crashing, not only on import, but just with editing.
I did add my own (OWC) RAM to the iMac but have not had any other issues with any other program etc.

Is that after you re-enabled the GPU in Preferences? If so, do you have it set to "Custom" or "Auto"?

 

[deekay2308]

Is that after you re-enabled the GPU in Preferences? If so, do you have it set to "Custom" or "Auto"?

No, before I re-enabled the GPU.

 

[Hal P Anderson]

If the crash sometimes takes the computer with it, you have either a hardware problem or a faulty driver of some sort.

Here's an article that has a section on testing your memory using the built-in diagnostics:
https://www.makeuseof.com/tag/check-memory-mac/

 

[deekay2308]

If the crash sometimes takes the computer with it, you have either a hardware problem or a faulty driver of some sort.

Here's an article that has a section on testing your memory using the built-in diagnostics:
https://www.makeuseof.com/tag/check-memory-mac/

Thank you. I will test the memory.

 

[deekay2308]

R

If the crash sometimes takes the computer with it, you have either a hardware problem or a faulty driver of some sort.

Here's an article that has a section on testing your memory using the built-in diagnostics:
https://www.makeuseof.com/tag/check-memory-mac/

I ran the Apple diagnostic test:

"No issues found."

 

[deekay2308]

Just reviving this thread from a few weeks back to see whether anyone has any further input. LR is still crashing randomly - either while importing or editing. Most often it takes the computer down too; this happens with no other software - only LR. I have followed all suggestions to no avail. Also trashed the preferences file.

 

[Hal P Anderson]

I'd recommend taking your computer to Apple and have them check it over. Like I said in an earlier post, if your whole computer is crashing, you have a hardware problem.