Alan Maughan
Member
- Joined
- Oct 8, 2011
- Messages
- 35
- Lightroom Experience
- Beginner
I made an 80 page 10x8 using beta, it was easy and the book arrived in first class condition, I was very pleased.
I then made a 160 page 13x11 - it arrived with layout faults. Some of the images that should have been full bleed were instead pushed over to one side top corner of the page, printing guide marks were clearly visible on the unused white areas of the page. Other pages where the image was full bleed centered they again would be forced over to one side with guide marks apparent, these faults appeared on about 12 pages and all within the middle section of the book.
Blurb were cool, they asked for photographs of the faulted pages. The next day they agreed to reprint the book for me, 7 days later it arrived with the same problems on the same pages.
Ive now complained again, attached the same pictures and now they have agreed to reprint again and have refunded me the initial purchase price. I cannot complain about how Blurb are dealing with me from a reprinting or refund point of view but all I want is a book that's right, not a refund.
Has anyone else experienced any problems using the book module? I cannot tell whether its a Blurb or beta problem. It would be very unfair of me to give them a hard time if the problem lies in Beta or would it?
I then made a 160 page 13x11 - it arrived with layout faults. Some of the images that should have been full bleed were instead pushed over to one side top corner of the page, printing guide marks were clearly visible on the unused white areas of the page. Other pages where the image was full bleed centered they again would be forced over to one side with guide marks apparent, these faults appeared on about 12 pages and all within the middle section of the book.
Blurb were cool, they asked for photographs of the faulted pages. The next day they agreed to reprint the book for me, 7 days later it arrived with the same problems on the same pages.
Ive now complained again, attached the same pictures and now they have agreed to reprint again and have refunded me the initial purchase price. I cannot complain about how Blurb are dealing with me from a reprinting or refund point of view but all I want is a book that's right, not a refund.
Has anyone else experienced any problems using the book module? I cannot tell whether its a Blurb or beta problem. It would be very unfair of me to give them a hard time if the problem lies in Beta or would it?
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