Order Help

How do I pay for it?

Payment options available are either credit/debit card via PayPal (PayPal account not required) or NoChex card processing.

 

How is the eBook delivered?

Delivery is digital – a download link will be displayed as soon as your payment is authorized, and also sent to your email address.

 

Why hasn’t my download link arrived yet?

Delivery is automated. There can be a short delay between the payment processor and the download provider, although this is rare. The payment processor may also decide to hold payment until the card details are verified.  If you’re concerned, don’t hesitate to email me at sales@lightroomqueen.com

How much is shipping/delivery for paperbacks?

The PDF format is delivered by digital download, so there is no delivery charge. The Paperback/PDF bundle is free for delivery within the UK/US, and £5.00 (approx. $8 US*) shipping worldwide. Amazon usually offer free shipping on the Paperback from each of its local websites, and so do Book Depository..

* Currency conversion last updated June 2013. Feel free to use www.xe.com to check current rates. Final conversion from British Pound Sterling will be calculated by PayPal or your card company at the time of ordering.

 

How long does paperback delivery take?

Paperback orders are sent to my printers in the UK, US or Australia, depending on where is closest to your location. They print on demand within 2-5 days and then ship direct to you. Shipping times vary depending on your location. If you haven’t received your order within 21 days, please let me know as I’ve only had a single order get lost in transit to date.

If you’re in a hurry to receive the paperback, Amazon will be quicker as they print the books themselves and they offer premium shipping.

 

How long does it take to upgrade my account to a Premium account?

Upgrading to a Premium account takes up to 48 hours after your purchase as I have to do it manually.

 

I’ve found a discount code – why won’t it work?

Discount codes will only work on orders placed directly through this website, and not for orders placed through other websites such as Amazon.

 

I’ve just found a discount code but I’ve already bought the book – can I get a refund?

Sorry, no, discount codes must be entered at the time of purchasing in order to qualify.