Order Help

Questions about ordering? Here are the most frequently asked questions, and if there’s something I’ve missed, just email me at mail@lightroomqueen.com

 

How do I pay for my order?

Payment options available are either credit/debit card via PayPal (PayPal account not required) or NoChex card processing.

 

Why is it priced in British Pounds Sterling instead of US Dollars or Euros?

I live in the UK and PayPal’s rules have limited me to pricing in GBP. They’ve recently changed their rules, so I’m hoping to be able to add a multi-currency cart within the next few months. Let me know if that’ll be useful for you! In the meantime, the approximate USD conversion is shown next to the GBP price for your reference.

If you sign into a PayPal account when you check out, PayPal calculates the conversion rates and tells you how much you’ll actually be charged in your local currency. That way you don’t have a surprise on your credit card bill. I’m not sure whether they do the same thing if you don’t sign in (but if you know the answer, please do tell me!)

 

Why can’t I purchase from the EU?

On 1 January 2015, changes to EU VAT legislation come into effect for automated digital sales, such as eBooks. The new law requires sales taxation based on the location of the buyer instead of the location of the business.

Unfortunately, very few people knew about the changes until a couple of weeks ago, and such major changes take time to implement. Like most small businesses, my existing shopping cart and accounting procedures are unable to collect the additional location evidence required by this new law, let alone deal with the reporting requirements for 28 different countries, with up to 77 different tax codes and multiple invoicing requirements.

I’m in the process of setting up a new shopping cart, and the basic functionality will go live on 1/1/15 (if not before), but it won’t be EU compliant at launch. As a result, automated sales will be blocked for purchasers in EU countries except for the UK (where I’m based). I hope to reinstate them, but information on the repercussions is very limited at the moment. It may have more wide-ranging effects, including preventing me giving away free eBook versions, so it’s not a decision to be taken lightly.

Don’t worry, though! You can still buy my books!  There are 3 solutions for now:

  1. Buy before the end of 2014!
  2. Purchase the eBooks from Amazon or iBookStore.
  3. Email me. I’ll process your order manually and post the eBooks on CD (with or without a paperback). You’ll have access to the Members Area as soon as I process your order.

This change only affects sales to other EU countries. Sales to UK, US, Canada, Australia and other countries are not affected.

 

I’ve found a discount code – why won’t it work?

Discount codes will only work on orders placed directly through this website, and not for orders placed through other websites such as Amazon. Most discounts have an expiry date too!

 

I’ve just found a discount code but I’ve already bought the book – can I get a refund?

Sorry, no, discount codes must be entered at the time of purchasing in order to qualify.

 

How is the eBook delivered?

Delivery is digital – a download link will be displayed as soon as your payment is authorized, and also sent to your email address. If you have any problems, email me at mail@lightroomqueen.com

How much is shipping/delivery for paperbacks?

Shipping rates only apply to paperback books.  Downloads are free to all locations.

Free Shipping available to UK and US. Everywhere else, £5 ($8 US approx.*) per paperback book.  Book Depository offers free shipping to a long list of countries and Amazon offer free shipping from each of its local websites too.

 

How long does paperback delivery take?

Books are shipped direct from the printers in the UK, US or Australia – whichever is closest. They print on demand within 2-5 days and then ship direct to you. Shipping times vary depending on your location. If you haven’t received your order within 21 days, please let me know as I’ve never yet had one get lost in transit.

 

Why is the paperback in B&W instead of color?

I’d love to release the paperback in color, and even better, I’d love to do it spiral bound.  Unfortunately, color printing for small publishers is very expensive – the printing cost alone would be higher than the current retail price – so it’s not currently a viable option.

An alternative would be to accept an offer from a large publisher, however that would leave me with very little control over the process.  Self-publishing the book has a number of benefits for you:

  • Large publishers have long lead times, resulting in the book not being available for months after the Lightroom release date.  By self-publishing, I can release the book at almost the same time as the new version of Lightroom becomes available.
  • I can offer free eBook copies along with the paperback, so you can read the book in whatever format suits you best, which a large publisher would not have allowed.
  • I have direct contact with my readers and can integrate your suggestions and comments.  The whole book is designed around real users, and I love hearing from you!

As the book is primarily text and screenshots rather than photographs, it works well in B&W, so it’s not a big problem, but that’s the reasoning behind the decision.

When you order the paperback from this website, you have immediate access to all 3 color eBook formats too. And if you order from somewhere else, such as Amazon, you can register your paperback to access the color eBook downloads.

 

I bought the eBooks and loved them so much I now want the paperback – do I have to pay full price?

That’s no problem, you can just pay the difference in cost.  Just email me at mail@lightroomqueen.com and we can arrange the upgrade.